Frequently Asked Questions

Shipping & Privacy

We use neutral packaging without brand logos. Shipping labels never reveal product details. Your privacy is our top priority.

Production takes 2-7 business days, followed by shipping in 2-4 weeks. We provide cross-border logistics with full tracking. Total delivery time is approximately 2-4 weeks from order placement.

Yes, we ship to most countries worldwide with free shipping. Some regions may have customs restrictions - please check your local regulations before ordering.

Products & Materials

Our dolls are crafted with food-grade safe silicone/TPE materials for a delicate, realistic touch. All dolls feature a sturdy articulated alloy skeleton for flexible posing in sitting, standing, and lying positions.

Yes! You can customize facial features, hairstyle, skin tone, body type, clothing, and more. Each doll is a one-of-a-kind creation, hand-made to your specifications.

Clean after each use with warm water; do not fully submerge. Apply baby powder after drying to maintain skin smoothness. Ensure clothing is colorfast - TPE stains easily and stubborn stains cannot be fully removed. Avoid prolonged direct sunlight to prevent aging, yellowing, and hardening.

Orders & Payment

Every order includes: custom doll matching your specifications, matching wig, disposable heating rod (free gift), vaginal cleanser (free gift), and random lingerie (free gift, for 100cm+ dolls only).

We accept major credit cards and cryptocurrency. All transactions are encrypted and processed through secure payment gateways.

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